Texas Child Protection Law Bench Book
2024 version: As effective October 1, 2024
L. References
Key STAR Health Phone Numbers
|
Organization |
Phone Number |
|
Superior HealthPlan Member Services Hotline |
1-866-912-6283 |
|
1-866-566-8989 |
Nonemergency Medical Transportation Services
Nonemergency Medical Transportation[115] (NEMT) services provide medical transportation services for youth who do not have a way to get to covered healthcare services. NEMT services allow the youth to arrange a ride to a doctor's office, dentist's office, hospital, drug store, or any place that provides covered healthcare services. Types of rides and related covered expenses include:
• Public transportation (for example, the city bus);
• A taxi, ride share, or van service;
• Commercial transit, like a bus or plane, to go to another city for an appointment;
• Money for gas;
• Meals and lodging for children and youth age 20 years and younger staying overnight to get covered healthcare services; and
• Payment for some out-of-state travel.
If STAR Health youth need medical transportation services, it is recommended to contact the SafeRide Appointments/Call Center at 1-855-932-2318; TTY: 7-1-1. Additionally, the “Where's My Ride" line at 1-855-932-2319; TTY: 7-1-1 is available to schedule a return ride home from an appointment or to check on the status of a scheduled ride. If there is a complaint about services, it is recommended to contact the phone number on the back of the member ID card.